Product Care


1. Cleaning

Regular cleaning with a good vacuum cleaner is required to remove surface dust and prevent undue build up of material that could harm the carpet. We do not recommend the use of dry powder cleaning products as they can leave a residue that is difficult to extract.

2. Professional cleaning

Cleaning by hot water extraction (Steam cleaning) can produce excellent results provided that it is carried out by a competent and qualified operator. Ensure that the operator treats an isolated test area and that you are satisfied with the result before proceeding to all areas.

3. Protection

We recommend the use of protective mats in areas where furniture is moved regularly on castors.

4. Installation

The carpet must be installed according to the requirements of the relevant Australian Standards. If due to movement of furniture or excessive traffic the carpet shows any sign of rippling then we recommend that it be re stretched as soon as possible to ensure that damage to the carpet does not occur.

5. Shading

Shading (watermarking, permanent pile reversal) will occur in cut pile carpet due to unknown factors other than traffic and is not regarded as a manufacturing fault.  Shading occurs in Velour and Twist styles.


Fabric Care
Wash colours separately
Do not bleach
Wash at 30°C
Line Dry